Hot Tub Hire Wakefield (“we”, “our”, ”us”) are committed to protecting and respecting any personal information our customers, suppliers, employees, workers and third parties share with us.
This statement describes the following;
We will always give you the option not to receive marketing communications from us. We will never send you unsolicited “junk” email or communications, or share your data with anyone else who might. We do not sell your information to third parties, but we do work closely with selected partners who help us to provide you with the information, products and services that you request from us.
1. What personal data do we collect?
We collect information about you directly from you. This may be collected electronically, by telephone, by post or in person. We only request information which is necessary, relevant and adequate for the purpose you are providing it. The information we collect includes some or all of the following:
Special Category Data
Special category data is personal data which is more sensitive, and so needs more protection, this is similar to sensitive personal data. It includes: processing of personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, and the processing of genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or data concerning a natural person’s sex life or sexual orientation shall be prohibited.
Hot Tub Hire Wakefield does not collect any special category data.
2. How is your personal data collected?
We use the following methods to collect data from and about you:
3. How do we use your personal data?
We use this information to provide the contractual services agreed by yourself. We may request your explicit consent for our finance partners to contact you for marketing purposes. Please be aware we are doing this on behalf of our finance partners as part of our agreement with them and the consent/non-consent you provide will not affect the way in which we process your information. A copy of their privacy statement will be available at the time of this request for consent.
Legal basis for processing your personal data
We will only use your personal data where the law allows us to. Generally, we do not rely on consent from you as a legal basis for processing your personal data. Most commonly, we will use your personal data in the following circumstances:
We may use your personal information where this is necessary to fulfil and complete your hire, purchases and other transactions entered into with us.
This is the interest of Hot Tub Hire Wakefield in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.
We may use and process your personal information as set out below where it is necessary for us to carry out activities for which it is in our legitimate interests as a business to do so.
Support customers with sales and other enquiries:
Operate the administrative and technical aspects of our business efficiently and effectively:
Legal or Regulatory Obligation
We may process your information to comply with our legal requirements (e.g. to assist the police and HMRC).
Sometimes we will need to process your personal information to contact you if there is an urgent safety we need to tell you about it.
4. How do we share your personal data?
In addition to the third parties mentioned, we may disclose your information to other third parties for legitimate interests as follows:
We may disclose personal data to the police, regulatory bodies, legal advisors or similar third parties where we are under a legal duty to disclose or share personal data in order to comply with any legal obligation, or in order to enforce or apply our website terms and conditions and other agreements; or to protect our rights, property, or safety of our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
We do not sell your information to third parties. However, we may from time to time share your information with our selected business partners under the following categories. Where we do share your information we take the necessary steps to ensure any third party handling this information fully complies with data protection legislation and protects your information just as we do. We will only disclose personal information that is necessary for them to provide the service.
To provide products or services you have requested
To full fill the terms of our contracts it is necessary for us to share your personal data with a number of carefully selected suppliers
To provide finance for the purchase of a hot tub
During the purchase of your hot tub we may broker a finance deal to assist the purchase. We will provide your information upon your agreement to the selected Finance Partners who will use this to put the finance in place. They will not use this for marketing purposes unless your explicit consent has been given.
We will never share your personal data outside of the European Economic Area.
5. How long do we keep your personal data for?
We do not retain personal information in an identifiable format for longer than is necessary.
We will retain your personal information for the period of the hire. Once the hire has ended by law we have to keep basic data about our customers including contact and transactional information for six years for tax purposes. Once the hire has ended all personal data is automatically obfuscated.
The exceptions to these retention periods are where;
6. How can you manage the personal data we hold about you?
It is important that the personal data we hold about you is accurate and current. Please keep us informed if the personal data we hold about you changes.
Data protection legislation gives you the right to object to the processing of your personal data in certain circumstances or withdraw your consent to the processing of your personal data where this has been provided. You also have the right to access information held about you and for this to be provided in an intelligible form. If you would like a copy of some or all of your personal data, please send an email to firstname.lastname@example.org.
You can also ask us to undertake the following:
We may request specific information from you to help us confirm your identity and your right to access, and to provide you with the personal data that we hold about you or make your requested changes. Data protection legislation may allow or require us to refuse to provide you with access to some or all the personal data that we hold about you or to comply with any requests made in accordance with your rights referred to above. If we cannot provide you with access to your personal data, or process any other request we receive, we will inform you of the reasons why, subject to any legal or regulatory restrictions. Except in rare cases we will respond to you within 30 days after we have received any requests.
Please send any requests relating to the above to our Data Manager at, Hot Tub Hire Wakefield, Raines Business Centre, Denby Dale Road, Wakefield, WF1 1HR, specifying your name and the action you would like us to undertake.
7. How do we secure and protect your personal information
Hot Tub Hire Wakefield use technical and organisational security measures to protect the personal information we hold against manipulation, loss, destruction and access by third parties. These measures are continually improved in line with technological developments.
We will store all the personal information we hold on our secure servers located in specialist hosting centres and environments. These servers are accessed via a secure firewall using individual password protected logins. Where we hold personal information in hard copy/paper format this will be stored in secure archiving.
Where we pass your information to third parties to process on our behalf we will have contracts in place which restrict the processing to that requested by us and also specify deletion of the information once processing is complete.
In certain cases where we share your information with third parties such as our manufacturer and finance partners they will become data controllers and will be bound by the same legislation as we are, you will be able to review their privacy statements and manage your information with them.
Our website may contain links to other websites run by organisations which we do not control. This policy does not apply to those other websites. We provide links to those websites solely for your information and convenience and we make no endorsements, representations or promises about their accuracy, content or thoroughness. Please note that if you follow a link to any of these websites, such websites will apply different terms to the collection and privacy of your personal data and we do not accept any responsibility or liability for these policies. Your disclosure of personal information to third party websites is at your own risk.
Changes to this policy
We may review this policy from time to time and any changes will be notified to you by posting an updated version on our website, these changes will take effect 7 days after the date the modified version was posted to the website. We recommend you regularly check for changes and review this policy when you visit our website. If you do not agree with any aspect of the updated policy you must notify us on our contact details below.
This policy was last updated on 08 May 2018.
Hot Tub Hire Wakefield – Contact Details
Hot Tub Hire Wakefield
Raines Business Centre
Denby Dale Road
Telephone: 01924 600290
Having contacted us if you are still unhappy, you have the right to lodge a complaint with the data protection regulator
Information Commissioner’s Office
Telephone: 0303 1231113